Legal notice

Conflict resolution

In the event of a consumer dispute, the consumer may have recourse to a Consumer Dispute Resolution Entity:

CNIACC - National Center for Consumer Conflict Information and Arbitration

Faculty of Law of the New University of Lisbon - Campolide Campus

CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve

Ninho de Empresas Building - Estrada da Penha

8005-131 Faro

Consumer Disputes Arbitration Center of the District of Coimbra

Av. Fernão Magalhães, n.º 240, 1º

3000-172 Coimbra

Lisbon Consumer Conflict Arbitration Center

Rua dos Douradores, 116, 2nd

1100-207 Lisbon

Contracts concluded in the Autonomous Region of Madeira

Rua da Figueira Preta, nº 10, 3rd floor

9050-014 Funchal

Porto Consumer and Arbitration Information Center

Rua Damião de Góis, 31 - Shop 6

4050-225 Porto

Vale do Ave Consumer Conflict Arbitration Center

Capitão Alfredo Guimarães Street, nº 1

4800-019 Guimarães

Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)

BRAGA: Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)

4700 - 030 Braga

VIANA DO CASTELO: Av Rocha Paris, nº 103 (Edifício Vila Rosa)

4900 - 394 Viana do Castelo

In the event of an online consumer dispute, the consumer can use an online dispute resolution system (RLL), the ODR platform ("online dispute resolution"), which is competent to resolve disputes relating to the resulting contractual obligations sales contracts or online services.

Access here to the Electronic Platform for Alternative Dispute Resolution in sales contracts or online services.

For more information, see the Consumer Portal (