Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain how Aqua del Doq collects, stores and processes your personal and other data that may be collected for the purposes of statistical analysis.

Aqua Del doq. Unipessoal Lda, with TIN 516008390, based in Avenida Dr. Francisco Sá Carneiro Nº 699, Frração BH Shopping Memorial Center, Alpendurada e Matos, 4575-052 Marco de Canaveses, Portugal is responsible for the aquadeldoq.com website, is committed to guaranteeing the privacy and protection of the personal data of customers and visitors, following all the legal and regulatory rules in force. 

Aqua del Doq reserves the right to update and change its Privacy and Cookies Policy from time to time to reflect any change in the way our customers' personal data are processed or in legal terms. Aqua del Doq will display the most recent and current version of the Privacy and Cookies Policy, and it is advisable to check it periodically to check for any updates or changes.

GUIDING PRINCIPLES

The main objective of this policy is to consolidate the relationship of trust and proximity between Aqua del Doq and its customers. It also aims to demonstrate transparency in the treatment of the data collected and inform all customers of their rights and how they can exercise them, as holders of personal data.

LEGAL BASE

Aqua del Doq acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and applicable data protection legislation, in all processes involving the processing personal data.

According to the Agreement with the GDPR, personal data defines: "Any information relating to an identified or identifiable natural person (" information holder "); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier or one or more factors specific to the physical, physiological , genetic, mental, economic, cultural or social identity of that natural person. ”

DATA PROTECTION

We use various measures that aim to guarantee the security of the information collected, the protection of the personal data collected, prevent the unauthorized use, alteration or access, the unauthorized disclosure, loss or destruction.

As the holder of the data, the customer has the right to know what data has been collected and stored, as well as to change it in the customer area and request the store to export or delete it.

THE DATA THAT IS COLLECTED

I. Customer registration or purchase

When registering or purchasing on the Aqua del Doq website, the following data are collected: e-mail, name, address, postal code, location, telephone and TIN. The data collected through the customer's purchase process will be processed automatically and are used to process orders, such as shipping orders or issuing invoices.

II. Newsletter

When registering for the Aqua del Doq Newsletter, the following data is collected: name and e-mail.

III. Contact form

Aqua del Doq may also request personal data in the contact forms, namely, the name, e-mail and other information that the visitor provides us.

IV. Navigation at Aqua del Doq

Data related to navigation in the store are also always collected. Examples of this type of data are device and browser information, network information and IP address.

PURPOSE WITH WHICH THE DATA COLLECTED

Personal data is collected and processed with a view to fulfilling the following purposes:

Service provision:

• Compliance with tax obligations;
• Shipment of orders;
• Order processing;
• Invoicing;
• Resolution of problems such as the cancellation, return of products or refund of the value of the products and / or service in accordance with the law in force;
• Customer support: clarification of doubts about products, the functioning of Aqua del Doq or any other question requested by the customer;

Direct Marketing (eg e-mail marketing):

In order for the customer to be up to date on order status or any novelty at Aqua del Doq, we can send emails and / or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information on the processing of registered orders. .

For marketing purposes, on the Aqua del Doq website we may consider and use certain data such as products viewed, products on wishlist or left in the abandoned cart.

Marketing communications are made after and with the customer's prior consent.

In any case, Aqua del Doq guarantees that the information and data collected and used are adequate for the purposes described and that they do not constitute an invasion of the customer's privacy.

WHEN DO WE COLLECT THE DATA?

Data is collected when there is a customer registration at Aqua del Doq, registration in the newsletter, filling in the contact form, registration of an order or while browsing the store.

WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

The holder of personal data is entitled, at any time, to request access, rectification, opposition, export and / or elimination, as well as the right not to be subject to automated decisions.

The customer can exercise any of these rights with Aqua del Doq, by submitting an order sent to the following address info@aquadeldoq.com. The customer can also file a complaint with the National Data Protection Commission (CNPD).

DATA RETENTION

Aqua del Doq is obliged to retain information for tax and audit purposes in accordance with the law in force. THE Aqua Del doq. Unipessoal Lda. keeps your data for as long as necessary to comply with inherent legal and contractual obligations and when its preservation is necessary to guarantee the exercise of rights and duties resulting from these obligations due to specific requirements and practices inherent to Aqua del Doq and its sector of activity , or until the customer requests that they be deleted from the database.

The holder can, at any time, request to access, rectify or delete his personal data by sending an email to info@aquadeldoq.com.

If the customer registers with Aqua del Doq, he can check, edit or delete his personal information at any time from the customer area at Aqua del Doq.

At the customer's request, Aqua del Doq may change certain customer data associated with registered orders.

DATA SHARING

Aqua del Doq does not assign or sell any type of personal data to another entity in addition to those necessary for the operation of the service. Personal data will also not be used for any other purpose without the consent of the holder.

Any third party, with which the customer's data can be shared, is obliged to use it exclusively as a way to perform the proper functioning of its service on behalf of Aqua del Doq.

Aqua del Doq may also reveal personally identifiable information under special circumstances, such as in compliance with court orders that so require or when certain actions violate the terms and conditions of the deal.

COOKIES

Aqua del Doq uses cookies on the site. The cookies used do not collect information that identifies the visitor, but rather about how the visitor interacts with the store's website. The data collected is used for statistical purposes, to provide and improve the service and user experience.

WHAT TYPES OF COOKIES ARE USED?

Analytical Cookies: they are used for the purposes of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting information of a personal nature.

Functionality Cookies: They keep the user's preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time he visits it.

Third Party Cookies: These cookies are created from third-party services, such as Google, Youtube, Facebook, among others. They can be used to show you advertising related to your actions on the website.

For any other question related to the protection of your personal data or the cookies used, you can contact us through the following address: info@aquadeldoq.com.