These Terms and Conditions are intended to regulate the terms and conditions by whichAqua Del doq. Unipersonal Ltd, with NIF516008390, based inAvenida Dr. Francisco Sá Carneiro Nº 699, Fração BH Shopping Memorial Center, Alpendurada e Matos, 4575-052 Marco de Canaveses, Portugal(hereinafter Aqua del Doq) will be governed.

Aqua del Doq's service consists of providing and providing a set ofproducts, in order to allow the user, who is assigned the status of customer, to order and purchase online of the products presented therein.

By using Aqua del Doq, you imply the full acceptance and agreement of all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access the Aqua del Doq website.

If you do not accept, in part or in full, any of the stipulated conditions, you should not make purchases on the Aqua del Doq website. If you access the Aqua Del Doq website, you will be committing and responsible to respect the conditions set out in this page and in the Privacy Policy.

Aqua del Doq reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions for any changes or updates.

 

Product and Pricing Information

Aqua del Doq informs customers about the features, descriptions, images or videos of each product on each page made available. Aqua del Doq is committed to making its products available in a clear manner and to correcting possible errors that may occur as soon as possible.

Aqua del Doq concisely presents the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may apply.

Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by Aqua del Doq at any time.

 

Intellectual property

Aqua del Doq is a registered online store, and the service provided is the responsibility ofAqua Del doq. Unipersonal Ltd.

The content, domain, information present and made available on Aqua del Doq are property ofAqua Del doq. Unipersonal Ltdor have been granted to it, and are thus protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by Aqua del Doq.

The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may violate the law and rights such as copyright, related rights, among other laws applicable to the use of images, videos, content , etc. without express approval from Aqua del Doq. Aqua del Doq cannot be held responsible for any misuse of such products.

 

Payment methods

Aqua del Doq offers the following payment methods:

• Credit Card (Visa and Mastercard)
• MBWay
• ATM
• ApplePay

After payment is completed, Aqua del Doq will proceed with a standard verification so that it is possible to process and ship the order. The customer will receive an email with confirmation that the order has been paid, as well as the corresponding invoice.

 

Conditions of purchase at Aqua del Doq:

Aqua del Doq accepts orders for the following European countries: Portugal, Spain,Germany, Belgium, Austria, Denmark, Ireland, Luxembourg, Monaco, Netherlands, Vatican City, Italy, United Kingdom, France, Greece, Bulgaria, Croatia, Cyprus, Czechia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Sweden and Estonia.

Orders for Portugal and Spain: 2 to 6 days to be shipped and reach your hands. Shipping costs have a fixed cost of 5.5 euros.

Orders for the Madeira and Azores archipelagos: 2 to 6 days to be shipped and to reach you. Shipping costs have a fixed cost of 23 euros.

Orders for the Rest of Europe: 3 to 6 days to be shipped and reach your hands. Shipping costs have a fixed cost of 23 euros.

Note: Taking into account the pandemic situation we are experiencing, we are not responsible for possible delays due to carriers.

It is possible to make a survey at a physical store.

We do not deliver to PO Boxes.

 

Product availability

All products available at Aqua del Doq can be purchased, except in cases of shortage or stock limitation, as well as products made to order, whose availability may vary. The products may be unavailable without prior notice, but, in these circumstances, they will be properly identified in the Aqua del Doq.

In case the product is no longer available after the purchase has been completed, Aqua del Doq undertakes to contact the customer, by telephone or email, as soon as possible in order to streamline the process with the customer. .

 

Fees and taxes

At Aqua del Doq, the prices shown vary for each country, and the applicable VAT and tax rates are applied according to the law in force, which are already included in the price shown.

 

Order cancellation

The customer may cancel an order placed while it is being processed. You are requested to inform Aqua del Doq via the following email contact:info@aquadeldoq.com.

Aqua del Doq is not responsible for possible delays in the handling of order cancellations.

Aqua del Doq reserves the right not to process orders or refunds incases of data inconsistency, fraud or customer misconduct, as well as technical issues outside Aqua del Doq.

 

Free Resolution

The customer has the right to terminate the contract within 14 (fourteen) days from the moment the consumer or another person (with the exception of the carrier) acquires physical possession of the good, in the product purchase and sale contracts.

If the customer wishes to terminate the contract, he can do so via e-mailinfo@aquadeldoq.com.

When terminating the contract within the legal period, in addition to returning the product, the customer must return any offers that accompany the main product. Aqua del Doq must refund the amount paid within a maximum period of 14 days after receiving the returned order accompanied by the purchase invoice and proof of payment.

The refund will be made through the same payment method used by the customer for the initial payment.

Any refund procedure will be processed as provided for in the legislationin force in Decree-Law No. 24/2014.

 

Claims

The customer may file a complaint regarding any question, act, information or service provided regarding Aqua del Doq by contacting us by e-mailinfo@aquadeldoq.com. or through the electronic Complaints Book available by the

link:https://www.livroreclamacoes.pt/inicio

 

Disclaimer

When creating and using the account at Aqua del Doq, the customer is responsible for maintaining the account, confidentiality and for all activity arising from his account.

By creating the user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.

When creating and using the account at Aqua del Doq, the customer is responsible for maintaining the account, confidentiality and for all activity arising from his account.

By creating the user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.

Aqua del Doq is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.

Aqua del Doq is not responsible for possible damages, directly or indirectly related to the use, or inability to use, the products made available, as well as for any delay or unforeseen delivery of orders.

 

PROCESSING PERSONAL DATA

Please check the Privacy and Cookies Policy.

 

APPLICABLE LAW - JURISDICTION

This contract is subject to Portuguese law and current legislation.
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