Refund policy

Return policy


This return policy was developed based on the legislation in force and can be updated without prior notice.

Free Resolution and Return Term

The customer has the right to terminate the contract without incurring any costs (in addition to the cost of returning the product (s)) and without needing to indicate the reason, within 14 (fourteen) working days, counting from the day the customer or a third party appointed by the customer (with the exception of the carrier) acquires physical possession of the product (s).

Thus, in the case of exercising the right of free withdrawal, any purchase made on the Aqua del Doq website can be returned within 14 days after being received. After this period, it will not be possible to offer a refund or exchange of the item (s).

If the client intends to exercise the right of Free contract termination, he must complete and submit any unequivocal declaration of termination of the contract. You can, through a contact with Aqua Del Doq, within the aforementioned period, indicate via email, explicitly, that intends to terminate the contract.

The contact made by e-mail must refer to the data mentioned below:

  • Receiver's name;
  • Telephone / mobile contact;
  • Order number;
  • Order date;
  • Date of receipt of the order;
  • Number of products and / or services purchased.

Upon receipt of the request for free termination of the contract, an answer will be given as soon as possible, in order to expedite and schedule the collection of the product (s) purchased.

Conditions for return and exchange

Eligible items purchased on the Aqua del Doq website can be exchanged or returned within the legal period of 14 days and their value refunded, provided they cumulatively comply with the return conditions:

- the packaging (s) of each product must be the original (s) and must be (are) perfectly intact (s), without any type of damage or signs of use (dirt, scratches, etc.) or opening (violated seals and covers, etc.)

- the purchase receipt (s) / receipt (s) must accompany the product (s).

The article must be sent to the following address:

Avenida Dr. Francisco Sá Carneiro Nº 699

Fraction BH Shopping Memorial Center Alpendorada e Matos

4575-052 Marco de Canaveses



In order for the return process to be completed, it will be necessary to include the sending of the purchase invoice and proof of payment.


The refund of the value of the product (s), as well as of the delivery costs, will be total within 14 days from the date on which we are informed of the decision of free resolution.

Aqua del Doq does not reimburse additional return or exchange costs, and for this reason, the customer will be responsible for this.

The refund process will begin after the product (s) are received. The customer will be notified by email regarding this process.

The refund will be made using the same payment method used by the customer in the initial payment.


If you want to exchange an item, you must contact us by e-mail at the following address:

Shipping costs

The shipping charges paid initially will be included in the amount to be refunded, as provided for in the legislation in force in Law Decree No. 24/2014. 

The customer will be responsible for paying the additional shipping costs related to the return of the product, for the purpose of return or exchange.

We cannot guarantee that the items are returned or that they arrive in the same condition as when they were shipped.